Our clinicians are supported by a large back-office team. The team are there to support you as you use the services that the Practice provides. Below is a brief explanation of what they do and how they might be able to assist you.
Receptionists are employed and trained by us to help you. They are professional, competent and caring and have a very demanding job to do. They will be pleased to advise you on the best way to use our services. Any questions they may ask you are approved by us to help you. As always, your answers will be treated in strict confidence. You may be kept waiting if they are dealing with several other problems at the same time; please be patient.
Our policy is to provide the best possible service for all our patients but it is not always possible for the receptionist to meet every request for an appointment at a given time. Please remember they are working closely with the doctors for the benefit of all our patients and please be as courteous to them as they are to you.
Our administrators are responsible for ensuring that our clinicians can spend the maximum amount of time seeing patients.
They are responsible for typing and sending GP referrals, ensuring all incoming post/email is seen by the relevant GP, organising patient transport and interpreters, calling patients for annual health checks and many other administrative duties.