What problems can the service help with?

Suspected broken limbs	Bites and stings	Coughs and colds
Minor head injuries	Minor scalds and burns	Emergency contraception
Strains and sprains	Ear and throat infections	On site plaster and X-ray facilities
Minor illnesses	Minor skin infections and rashes
Cuts and grazes	Minor eye conditions

What problems can’t the service help with?

Serious medical emergencies posing an immediate threat to a person’s health or life

Serious head injury – loss of consciousness

Accidental or deliberate overdose of drugs

Severe allergic reaction

Severe blood loss

Pregnancy related conditions

 

Who can use the service?

We treat both adults and children, and have a separate children’s waiting area with play facilities and children’s TV.

The unit is open to all NHS patients, no appointments required.

 

How does patient access the service?

Mon-Fri: 7:30am-10:00pm

Weekends and bank holidays: 8:00am-10:00pm

GPs are on site between 10.00 -14.00 and 16.00-20.00.

 

What can patient expect when they contact service?

On arrival at the Urgent Treatment Centre you will have an initial chat with the navigator practitioner, you will then be given a booking in form that once completed is handed back to reception staff who will book your details on our system.You will then wait to see one of our practitioners.

 

Please be aware that patients are seen in order of priority and not in order of attendance at the unit.