New 24/7 service will improve your care and access to our GP services

A NEW integrated 24/7 primary care service is set to improve your care and your access to GP services.

The new service, which starts on June 29,  means that you can not only access routine appointments in-hours at this GP practice as you do now, but you can also make weekday evening and Saturday appointments at a city-wide GP hub at Lake Road Health Centre in central Portsmouth.

As well as additional routine appointments the service will offer urgent same-day appointments every day until 10pm, 365 days a year.

The NHS is linking up the following three services to provide a ‘streamlined and unified’ new model for people needing urgent out-of-hospital care.

  • The Acute Visiting Service (AVS) – a home visiting service for all Portsmouth GP registered patients needing urgent but non-emergency care
  • Enhanced Access Service – to provide routine medical provision from Mondays to Saturdays to registered patients outside of core hours until 8pm, and urgent, same-day appointments until 10pm every day
  • Out-of-hours (OOH) provision – accessed through the NHS 111 service, GP care will be provided overnight from 10pm to 8am.

To access the new service, just call the practice on our usual number up until 10pm – and after that use NHS 111 by dialling 111.

You, our valued patients, will experience an effective service, run by local doctors and nurses with full access to your medical records.

This will make our services easier to use and understand, and, at a time of unprecedented pressure on the NHS, it will also make it much easier for us to manage patient demand make better use of our staffing resources.

This new service is not just available to you at our practice – but at all GP surgeries across Portsmouth.  Working together for you, to improve your care.