We only visit patients at home when they are medically too ill to come to the practice. Each home visit takes the time it would have taken to see four or more patients at the surgery. It is best for everyone if acutely ill patients are seen in surgery, where fuller facilities for assessment are available, unless they would need an ambulance and crew to travel. Acutely ill patients will be given urgent appointments and be seen as soon as possible. If you do need a home visit, please telephone 02392 009 117 between 8.30am and 10.30am and give details of the urgency of the problem – this allows the doctor to plan his rounds fairly. Please give any advice the doctor will need to find your home easily. If the problem is urgent, attending the surgery may well result in you being seen sooner.