About Us

Lake Road Practice rated “Good” by CQC

Dear Patients,

You may be aware that in April 2013, the Care Quality Commission (CQC) were given the authority to inspect General Practice in line with their criteria that Practice be Safe, Effective, Caring, Responsive and Well-led. Following their introduction, CQC were asked to introduce and Ofsted style rating system to inform patients about the quality of services at their Practice. More information about CQC can be found on their website.

In January 2015 we had our first CQC inspection at Lake Road Practice. The attached report has now been published by CQC following that inspection. As you can see from the overview page, we have been given an overall rating of ‘Good’ which is an excellent achievement by all of the staff here at the Practice.

We have been given the same rating for 4 out of the 5 domains that CQC inspect. However, we were found to be ‘Requiring Improvement” for the Safe domain. This does not mean that patients who use our service are not safe to do so. In our case it means that some syringes and sterile wipes were found to be out of date in our RESUS kit, our supplies of emergency drugs such as adrenaline are date checked every month to ensure they do not go out of date.

Following the report, we have amended our processed to ensure that the expiry date of medical devices is checked at the same time as the expiry date of our emergency medications which will help us to ensure that this doesn’t happen in future. As you can see from the findings of the rest of the report, CQC are happy with the level of services that we provide to our patients.

If you have any concerns regarding the content of the CQC report, please call me on the surgery number and I will be happy to discuss it with you.
Yours faithfully,

Tom Micklewright
Managing Partner